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SMS Consent & Opt-In Disclosure

SMS Consent & Opt-In Disclosure

German Car Depot

Program Name

German Car Depot Service Reminder Text Messages

Program Overview

German Car Depot sends informational, service-related text messages to existing customers regarding vehicle service reminders, follow-ups for previously recommended or declined services, appointment-related notifications, and scheduling assistance.

Messages are not promotional in nature and are sent only in connection with an existing customer relationship.

How Customers Opt In (Consent Methods)

Customers may provide explicit consent to receive SMS messages from German Car Depot through one or more of the following methods:

1. In-Store Consent

Customers may provide verbal or written consent during an in-person service visit at German Car Depot. Consent may be collected at vehicle drop-off, during service authorization, or while reviewing recommended repairs with a service advisor.

2. Service Intake or Authorization Forms

Customers may provide consent by signing or completing service intake, repair authorization, or related service forms that include SMS consent language.

3. Verbal Consent During Scheduling

Customers may provide verbal consent over the phone when scheduling an appointment or discussing vehicle service with a German Car Depot service advisor.

4. Keyword Opt-In

Customers may opt in by texting the keyword START to our SMS-enabled business phone number.

Consent Disclosure Provided at Opt-In

At the time consent is collected (regardless of method), customers are clearly informed of the following:

  • Messages are sent by German Car Depot

  • Messages are related to vehicle service reminders, follow-ups, or scheduling assistance

  • Message frequency varies based on service activity

  • Message and data rates may apply

  • Customers may reply STOP at any time to opt out

  • Customers may reply HELP for assistance

Sample Consent Language Used In-Store or on Forms

“By providing your mobile number, you agree to receive service-related text messages from German Car Depot regarding your vehicle. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.”

Confirmation Message

When applicable (such as keyword opt-in), a confirmation message is sent to confirm enrollment into the SMS program.

Opt-Out Instructions

Customers may opt out at any time by replying STOP to any message. Upon opting out, no further SMS messages will be sent, except for a final confirmation message.

Help & Support

For assistance, customers may:

Privacy & Data Use

Customer mobile numbers and personal information are used solely for service-related communications and are not shared or sold.

Updates

German Car Depot may update this consent disclosure from time to time. Any changes will be posted on this page with an updated effective date.