3

Excellent service. Very nice people. But they will leave you with a bill that will make your head hurt. Parts 205% over market price. Instead of looking for a root of the problem of your vehicle, German Car Depot will start eliminating one issue at a time. That will balloon your bill. That works for some people but not for everyone. $622 + tax to replace your belt, pulley and tensioner. Parts alone $274. (Premium parts cost $131) $831 to replace spark plugs and coils. How do you charge $278 for labor on 40 minute job is beyond my understanding. Again, communication was superb. Customer service - excellent. Facility - comfy and clean. Price... I guess you charge what you can get away with.

Dzmitry- We do pride ourselves on giving a discount where we can and we use oem parts. The parts you are referencing(Spark plugs and Coils) are far from 205% profit. We were giving you an estimate for spark plugs at $13.13 ea (list price is $27.20) and Ignition coils $66.49 ea (list price is $81.49) , and we use oem parts or Bosch. Granted anything can be found inferior on the internet or local parts stores, but we offer a 15month/15,000 mile warranty on all our parts and labor, so we do not use cheaper , inferior brands. There was no "ballooning of your bill". The car came in with a broken belt and we examined and found the tensioner and pulley damaged. Before even begining repairs , we contacted you to give the price for that, so that there were no hidden expenses, and the price given before work was the price charged. The secondary issue that you told us beforehand was 1 cylinder misfiring showed all cylinders misfiring when the engine was scanned, prompting us to inform you of the plugs and coils needed. It's not the bill being gouged that is giving you a headache, it's your car's issues. We are just trying to charge a fair price and give a discount as much as we can (as evidenced by the figures provided) with the dealer quality parts and dealer quality service (but a better warranty to boot).

- German Car Depot
5

Highly recommend GCD. Knowledgeable staff, fair pricing and quick to get the job done. I love my VW~They keep it running GREAT! Thanks so much, German Car Depot!

5

Thank you all. Excellent service and attention to my car. The last owner used to take the car there and recommended it to me. Congratulations to the service

Glad to hear your experience was a good one! We look forward to helping with your vehicle's needs in the future. Thank you for your patronage

- German Car Depot
4

Quick battery replacement on my Porsche911s. Professional operation from my experience. They immediately fixed error message still occurring after installation and I was out of there in less than an hour.

Glad to hear your experience was a good one! We look forward to helping with your vehicle's needs in the future. Thank you for your patronage

- German Car Depot
5

Stopped by and spoke with jim about my W211 Mercedes E550 current car performance concerns and he was very helpful, ran a diagnostic on my vehicle right away which releaved my major concerns and suggestive as to car care.... AWSOME fella seems trustworthy and a friendly business environment.

Glad to hear your experience was a good one! We look forward to helping with your vehicle's needs in the future. Thank you for your patronage

- German Car Depot
5

Friendly and competent team!

Glad to hear your experience was a good one! We look forward to helping with your vehicle's needs in the future. Thank you for your patronage

- German Car Depot
5

As always, they’ve been able to find out exactly what’s wrong with my car. Eddie provides great service and kept me informed by text messages. Thank you German Car Depot!

5

Excellent customer service. Brake pads replacement was done with out appointment less than 2hours.. Highly recommend Alan and his team!

5

Great experience, very nice people. Best thing is how they inform you of what is important and pending verbally & via text. This place is genuine and they aren’t out to over charge you like the dealerships.

5

Great atmosphere very knowledgeable and informative thank you!!!!

Glad to hear your experience was a good one! We look forward to helping with your vehicle's needs in the future. Thank you for your patronage.

- German Car Depot
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