5

Came in with some ac issues I could not fix my self and they solved it right up.

1

I have been going here for years for oil changes and basic car maintenance but this past time I went in I was not happy with my service. A few days later - and the only place I’ve driven to was back home - it sounds like my car is falling apart. The undercarriage is now making all sorts of rattling sounds and my brakes are squeaking so loudly. I don’t know what they did to my car, but it certainly didn’t sound that way before I took it in for the routine oil change. Also they neglected to tell me that my tires were in need of replacing, or communicating other services I needed. When I called to complain to management today the manager apologized half-heartedly, but didn’t give me an exhuberant “please come back in and we will make it right!” Like I would have expected under the circumstances. I plan to take it somewhere else in Miami that was recommended. Feeling mistrustful of German Car Depot now.

5

5

It was a pleasure dealing with a mechanic shop that was totally professional with top notch work. They were completely transparent and honest with my options, showing me the problems I had with my VW. Would recommend!

5

I've been a client for many years. They are honest and to the point. They tell you what's broken , what's not and how to keep your car running. Great place. Highly recommend

5

5

They saved me $12,000.00. Gunther Vw told me my engine had blown up. Not the case. Scott was fantastic.

5

Repaired fuel pump. And to my surprise when I picked up the car they had filled up the tank of gas that was pretty amazing. Did an excellent job

5

These people are thieves they stole my sister in law original car parts from the car as it was to repair and over charged for the mechanical work I’m calling help me Howard

We did not steal any parts from this person's car, but did in fact point out several missing covers and pieces from the prior shop they took it from because they said they couldn't fix the issuesw. We did not mislead on the repairs, at all. We told the customer that we could try a lower priced repair to try and avoid doing a massive and expensive repair. We gave her a printed estimate and she returned ina week to have that done. We have printed and text messages clearly saying that there might be a bigger issue , but we could try the lower priced one first. Even her husband agreed on the phone that we had done our due diligence in giving a printed estimate. Then they accused us of taking covers that we pointed out to them that the prior shop had taken off but not put back on. Sometimes you can do everything you can to make sure a customer is aware of the process and price , and tell them about things other shops have done, and still have them mad at you.

- German Car Depot
5

Very humble and professional crew members, from the welcome to the delivery. I was referred by a previous customer and I am grateful to have had a chance to find this shop. Definitely will be my go to shop!

Glad your visit was a good one! The most important thing is we hope you and yours stay safe! Thank you for your patronage and have a great holiday season!

- German Car Depot
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