FAQ German Car Depot

 

Why should I choose German Car Depot as my automotive service center?

 

German motor vehicles require specialized knowledge, training and tools to properly service, repair and maintain. By exclusively servicing only german, our technicians have an advantage over other independent automotive repair shops. German Car Depot is the only independent automotive service center in Florida with an extensive set of dealership factory specialty tools. We use the latest diagnostic computer software and maintain an accurate service history on your vehicle.Please read our about the if you need more answers please call anytime. FAQ German Car Depot.

At German Car Depot our customers are treated like family!

I opened my first Independent shop for the repair of German automobiles back in 1985 with a principle learned from my father, “POMG (Peace Of Mind Guaranteed)”.

I guarantee expert service with fair prices. 100% customer satisfaction is my goal.

Alan “Ollie” Gelfand


Are your technicians certified?

Yes, we employ ASC Certified Technicians with extensive experience in the service and repair of German automobiles. Most of our technicians had long careers with dealership service departments before joining the German Car Depot family.

Our technicians are required to complete study guides similar to the ones used by new car dealership technicians. These online and CD-ROM based study guides also provide the factory specifications and Technical Service Bulletins issued by the manufacturers specifically for German vehicles.


Do I need an appointment?

To ensure priority service, we do recommend you make an appointment.

We will do our best to accommodate your needs and welcome any emergencies or vehicle tow-ins.


Can I wait while you service my car?

We do offer a waiting room. It is very quiet and has a super clean private bathroom. You can bring your laptop computer and enjoy our Wi-Fi high-speed Internet connection. We do ask that you walk outside if you need to talk on your cell phone for a long time. We also have an outside picnic table surrounded by palm trees and beautiful native Florida plants.

Within 1500 feet of our shop is Downtown Hollywood with shopping and restaurants. The new Broward County Library is within walking distance. There are many restaurants that will deliver food and we have on-site vending machines with soft drinks and snacks.


Do you offer loaner or rental cars?

We have a relationship with Enterprise Rent A Car; their rates are approximately $35 a day. Enterprise will pick you up from our shop and bring you back.


Can you perform authorized dealer warranty or recall work?

As an independent service facility, we are in no way affiliated with BMW, Mini, Mercedes Benz , Volkswagen or Audi. The Factory New Car Warranty work or recalls can only be performed by the franchised new car dealer.Having GCD perform non warranty repairs or maintenance will not void your factory warranty.


Do I need to have the New Car Dealer service my vehicle to maintain the warranty?

You can have routine maintenance performed by any ASE certified automotive service facility and still maintain your warranty. By using quality parts and maintaining an accurate service history, German Car Depot will keep your vehicle’s warranty intact.


I drive a leased vehicle. Am I still responsible for the maintenance and repairs?

Yes, Even if your vehicle is leased, you are responsible for all maintenance and repairs. You are also required to keep service records on your vehicle to prove it was maintained within factory recommended specifications and intervals.

By having your leased vehicle serviced at German Car Depot, we will satisfy your leasing companies requirements for maintaining accurate service records.


Do you accept extended service contracts or aftermarket warranties?

Yes, we work with all the major warranty providers and can handle the entire process for you. Our technicians can perform every needed service and repair covered by these extended service contracts and warranties.


How do I drop my car off for service?

Our regular hours are 8:00am-5:30pm, Monday through Saturday.

You are welcome to use our secure key drop slot in the first overhead door before or after hours. Also please remember to call us and leave a voice mail. Our service advisor will receive a text message informing him of your new voice mail.


What if I can't pick up my car before you close?

We can handle payment arrangements over the phone and provide 24 hour vehicle pick-up and drop-off.


Is it safe to leave my car at your shop before and after hours?

Yes, we have 16 Internet cameras to watch over your vehicle, very nosey neighbors and a safe well lit parking lot.


What if I need to have my car towed to German Car Depot?

For after hours towing call our preferred towing company TLC TOWING 954-554-7280.

If TLC is not available, than call our other preferred towing company .After 5 PM night time towing Call VEOA Towing 954-203-6459

Both companies will bill us for your tow. Our two preferred towing companies know where we are located and exactly what to do with your car and keys. They both know our alarm code and have access to our secured storage facility. There is no need for you to come with the car.

Also please call us. If it is after business hours, leave us voice mail. Our service advisor will receive a text message informing him of your new voice mail.

Most tows cost between $65-$100. For the lowest price, have your car towed during normal business hours and not on holidays. You might qualify for free towing, just call us first. We will also tow your non-running car from any South Florida Volkswagen or Audi dealership to German Car Depot, in most cases for no charge.


What kind of warranty do you offer on your parts and services?

We provide a “better than the dealer” 15 month or 15,000 mile warranty on labor and parts installed and provided by us. Some wear items may be excluded. Over-the-counter parts sales not installed by us are limited to the manufacturers original warranty. Used parts are warranted as stated on your invoice.


Where is German Car Depot Located?

German Car Depot is located at 2130 Fillmore Street in Hollywood, Florida about halfway between Fort Lauderdale and Miami, near Hollywood Boulevard and Dixie Highway.

When traveling from I-95, take the Sheridan Street exit and go east to Dixie Highway. Turn right (south) on Dixie Highway and proceed to Fillmore Street (3 traffic lights). At Fillmore Street turn right (west) and go about ½ a block, German Car Depot is on the left side.

You can view our Location Map for driving directions.


What methods of payment do you accept?

We accept cash, debit cards, MasterCard, Visa, and Discover.

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call German Car Depot (954) 921-1515 For Assistance.