For weeks, Sheldon J. had been hearing tire noise every time he drove in his Volkswagen Golf. After long waits to find the source of the tire problem, both a general automotive shop and a national chain outlet told Sheldon he needed expensive front wheel bearings.
Sheldon scheduled a convenient appointment with German Car Depot who put his VW Golf up on a lift and showed him the uneven tread wear on the front tires (commonly known as “chopped tires”). GCD advised Sheldon to get new tires before spending unnecessarily on wheel bearings.
After getting new tires the noise disappeared! By caring more about Sheldon saving money German Car Depot earned another customer’s loyalty.